FAQs
FAQs
We provide a variety of legally mandated and/or supportive social services to Potter County residents of all ages through 6 major departments: Alcohol, Tobacco and Other Drugs; Children and Youth; Aging; Mental Health; Intellectual Disabilities, and Coordinated Services (miscellaneous programs such as food shelter, homeless assistance and medical transportation.) Services can come in the form of case management support, out-patient or residential treatment, or direct provision of a service such as food, transportation or shelter.
Office hours are 8:00-4:30, Monday through Friday, except for holidays. If the office is closed and you have an emergency, you will be directed to call 911. (Aging protective services calls will be forwarded to an on-call worker.)
Yes, the information provided to our agency is completely confidential and cannot be shared with others, by law. In fact, you must sign a specific “consent to release information” before we can discuss information about you or your family with other agencies, schools, individuals, etc. However, if it is determined that you are an imminent “danger to yourself or others,” that information must be shared with the appropriate agency.
Call our office at 814-544-7315 or toll free at 800-800-2560. Our receptionist will connect you to the proper department within our agency, or may direct you to a source outside of our agency if we are not able to help with your particular social service need.
Call our office (814-544-7315 or 800-800-2560) and ask for Children and Youth or Aging Services, depending on the age group of the person involved.
Caseworkers provide a variety of supports to individuals and families including assessing the client or family need, responding to crises situations, linking the family with services, monitoring how services are going, and helping families gain the personal or community supports needed for stability and self-sufficiency.